KEY PERFORMANCE INDICATORS
State Level KPI for the month February - 2025
Fatal Accidents

(Men and Animals)

4
Nonfatal Accidents

(Men and Animals)

9
SAIFI

0.51
SAIDI

2.75
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State Level
CUSTOMER COMPLAINT REDRESSAL
Source of Data CCC
Data as on: 14-02-2025
Total Complaints 114409
Completed within SLA 110118
Completed exceeding SLA 1733
Pending within SLA 2361
Pending exceeding SLA 197
Performance percentage 98.2775%


Percentage =
Completed within SLA x 100 / (Completed within SLA + Completed exceeding SLA + Pending exceeding SLA)
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State Level's KPIs for